On behalf of our college, the Office of Information Technology (OIT) welcomes you! Thank you for joining our college and providing excellence in education. We look forward to the great things we will do together.
OIT is ready and available to address your technology needs. Whether you are new to ARCC/ATC and MinnState, or joining us from another MinnState institution, we are here to make your technology transitions smooth. Please review the technology support links below to get you started. Towards the bottom of the page, there are additional resources that you may share with your students. At any point you have questions, please contact us. We are here to support you.
The OIT Support Service Desk line is 763-433-1510 (Option 1)
Getting Started
The page shares the software and services the Office of Information Technology provides to all employees. View the PDFs (on the right under Attachments) for the Faculty Welcome Letter.
For a full list of the services we provide (list of what OIT supports), go here --> Service Catalog
For a full list of knowledge base articles (list of "how to do tech things"), go here --> Knowledge Base Articles
- Tech Help
- Service Portal (https://oitservices.arcc-atc.com/)
- Email (it.helpdesk@anokaramsey.edu or it.helpdesk@anokatech.edu)
- Phone (763-433-1510 option 1)
- Walk-in (computer labs)
- Zoom Remote Support
- StarID Support
- Hours of Support and Computer Lab Hours
- Using computers/signing in
- Printing with PaperCut
- Mobile Print
- Ask questions regarding software and how to use it for school
- Username Chart
- Navigate when to use StarID, MinnState Credentials and Email address to access online resources
- quick Look
- StarID example: ab1234cd
- MinnState Credential example: ab1234cd@minnstate.edu (for employees) and StarID password
- Email address example: firstname.lastname@anokaramsey.edu or firstname.lastname@anokatech.edu
- WIFI
- EduRoam - Use Minnstate credentials
- Anoka-Guest - no password, limited access
- College Intranet
- Use your MinnState credentials to sign in
Telework & On-Campus Tools
- VPN/Always On VPN
- Also known as Cisco Any Connect
- Allows for remote employees (staff and faculty) to connect to ON-campus resources like the student database system
- AR-Slate
- A remote desktop connection that uses VPN to simulate a college-computer desktop and has desktop links to the most commonly used applications
- Jabber
- Cisco Jabber is a 'soft phone'/phone software that mimics your desk/office phone
- Software is available on standard 'employee' laptops
- Desk Phone Support
- Call Center Agent/Cisco Finesse
- Extension Mobility
Standard Software & Support
- Email/Office 365
- D2L
- Sign in with your StarID and password
- You can link to Office 365
- Upload assignments from OneDrive
- More customizations
- Zoom
- Sign in
- Recording to the cloud vs computer
- When you record to the cloud using https://minnstate.zoom.us and signing in with your StarID credentials, the recording is automatically uploaded to MediaSpace.
- MediaSpace
- Sign in with your StarID and password
- Connections to Zoom Cloud recording
- Tips and Tricks
- Adobe Creative Cloud
- Access and Install Adobe Creative Cloud (Adobe Pro, Illustrator, Photoshop, etc) on your college-provided device
- Sign in with your college email (@anokaramsey.edu or @anokatech.edu), then your StarID and password
- Need a license to sign in
Student Technology Support (share with students)
Additional College Resources