Event Support: Request Technology or Technical Assistance for a Class or Event

Article Type: How-To

Question: How do I create a request for additional technology or technical assistance for my event or class?

• I would like to request additional technology hardware such as computer carts, microphones/speakers, projectors/projector screens, or video cameras/tripods.
• I would like to request in-person assistance from an OIT technician (event assistance is reviewed on a case-by-case basis).

Answer: Staff and Faculty can request additional technology to be delivered to their class or event.

• Requests for additional technology can be created in the Service Portal.
• A technician will review your request for additional technology or technical assistance.
• A technician might contact you for additional information about your request.
• For Requests with less than 8 hours of lead-time, please contact the Service Desk at 763-433-1510.

1. Navigate to the Service Portal.
2. Click "Sign in" on the top right-hand side of the page.

3. Sign in with your Microsoft credentials.

• Minnstate O365 Employee Login:
  • StarID@minnstate.edu
  • StarID password
• 
• Please see MFA: Automatic Enrollment for more information regarding an additional security step that might appear at this point.

4. From the services.anokaramsey.edu main page, choose "Request a Service".

5.  Click "Event Support".

6. From the "Event Support" page, click "Event Support Request".

7. Read the Event Support Request "Overview" and "Benefits" sections.
8. When you are ready to request your technology items, click, "Event - Tech Needs".

9. Fill out the Event Support Request form.
10. Click "Request".

• Note: Some of your information will already be filled out in the form.