Multi-Factor Authentication (MFA) Reset

Service Description
  • Multi-Factor Authentication (MFA) increases the security of a user's O365 account by forcing the user to authenticate their sign-in by entering a code or approving their sign-in via phone call or mobile app.
  • If you lose your authentication device your MFA can be reset.
  • At least two forms of identity verification will be needed for the reset.
  • The reset is usually processed within 30 minutes.
  • Once reset you will be prompted to set up MFA again upon signing into your O365 account.
Service Available To
  • Faculty, staff, and students
How To Request Service
  • Click the MFA Reset button
Learn More 
Request MFA Reset

Related Articles (1)

This article goes over two methods to add additonal sign-in options to MFA. User MUST already have at least one valid sign option. This article also teaches users how to change their default verification method.


Service ID: 52032
Fri 1/13/23 11:34 AM
Mon 6/24/24 10:56 AM