Disabled or Locked Account

 
Service Description
  • Accounts can become disabled or locked due to an expired StarID password, too many incorrect login attempts, or administrative reasons.
    • If your account was locked as a result of too many incorrect login attempts it will automatically unlock after 10 minutes.
  • If your account is locked and you have recently changed your StarID password, check if you have devices that are attempting to connect to the Eduroam or Employee networks.  If your password is not updated on your devices, and they are set to auto-connect this will trigger your account to be disabled/locked for too many incorrect login attempts.
    • For mobile devices connect to Anoka-Guest, and forget the Employee and Eduroam networks.  Once the password change has been resolved you can reconnect to Employee or Eduroam.
  • If you know your StarID password is expired, you can reset it.  This will automatically re-enable your account. 
  • Should you need further assistance please contact or visit the Service Desk for assistance in unlocking your account
    • The Service Desk can be reached at 763-433-1510 option 1
    • Anoka Tech Service Desk is located in the Academic Resource Center Room 180
    • Anoka Ramsey - Cambridge Campus Service Desk is located in room F207
    • Anoka Ramsey - Rapids Campus Service Desk is located in room T124
Service Available To
  • Faculty, staff, and students
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