Respondus LockDown Browser install on School-Issued Devices

Article Type: Known Error/Issue, How To

Response, Problem or Question: 

• Respondus LockDown Browser is prompting me for an administrator login to launch, and I am using a school-issued loaner device.

Resolution or Steps: 

1. Log in to the Device

• Sign in using your student credentials on the loaner device.

2. Open Software Center

• Click the Start (Windows icon) on the taskbar.
• In the search bar, type “Software Center” and open the app.

3. Select the LockDown Browser

• In Software Center, go to the "Applications" tab.
• Locate the following options:
  • Respondus – ARCC LockDown Browser
  • Respondus – ATC LockDown Browser
    ⚠️ CAUTION: Make sure to download the version of Respondus LockDown Browser specific to the college you are attending.

4. Launch Your Quiz in D2L

• Open Microsoft Edge or another browser.
• Login into D2L.
• Navigate to your course and open the quiz that requires LockDown Browser.

5. Start the Quiz

• Click “Start Quiz” as you normally would.

6. Launch LockDown Browser

• When prompted, click “Launch LockDown Browser.”
• ⚠️ Do NOT click "Download and install the latest version of LockDown Browser."
  • This step is unnecessary on loaner devices and may cause conflicts.

7. Complete the Quiz

• The quiz should open in LockDown Browser without any issues.
• Take and submit your quiz as usual.