Cisco IP Phone Series 7942 and 7962 Manuals, Guides and Resources

Article Type: How To, General Information.

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How Do I:

Cisco 7942, and 7962 Button Functions: Cheat-Sheet

Cisco 7942, and 7962: User Guide

Soft Key Description

Your Cisco IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.

For a comprehensive list of soft key functions: Soft Key List

Note: Not all functions are applicable to ARCC / ATC phone systems.

Note: Because there are differences in phone and site configurations, not all features described in the Cisco User Guide provided might apply to your ARCC / ATC phone. For any ARCC / ATC specific information, consult the Operating Your Cisco IP Phone below.

Operating Your Cisco IP Phone

This section describes how to operate your Cisco IP phone and includes information on soft keys and phone features.

Note: Because there are differences in phone and site configurations, not all features described in the User Guide provided above might apply to your ARCC / ATC phone. Consult your system administrator for more information.

• Extension Mobility
  • Log On?
  • Log Off?
• Voice Messaging
  • Setup Voice Mail?
  • Access Voice Mail?
  • Retrieve Voice Messages?
• Call Management
  • Place Call?
  • Place a Call from ARCC / ATC College Directory?
  • Long-Distance Call?
  • Answer Call?
  • End Call?
  • Place Call On Hold?
  • Mute Call?
  • Manage Call Waiting?
  • Redial Number?
  • Transferring Calls
    • Transfer Call?
    • Transfer to Voice Mail?
    • Cancel Call Transfer?
  • Call Forwarding
    • Forward Incoming Calls?
    • Forward All Calls?
    • Cancel Call Forwarding?
• Phone Functions
  • Adjust Volume for the Current Call?
  • Adjust Ringer Volume?
  • Select Ring Type?
  • Adjust Display Contrast?
• Conference Calls
  • Place a Meet Me Conference Call?
  • Place and Establish a Conference Call?
  • End a Conference Call?
  • Live Record a Call?
• Call History
  • View Call History?
  • Place a Call from Call History?
  • Clear Call History?
• Speed Dial
  • Program Personal Speed-Dial Buttons?
  • Place a Call from your System Speed-Dial Directory?
  • Placing a Call from your Personal Speed Dial History?

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Answers, Resolution and Steps:

Extension Mobility

Note: You will need a working StarID and ARCC / ATC PIN number to log onto Extension Mobility.

• ARCC / ATC Extension Mobility PIN, please contact ARCC / ATC Help Desk: 763-433-1510 / it.helpdesk@anokaramsey.edu / it.helpdesk@anokatech.edu

Log On Extension Mobility

1. Press the "Services" button.  
2. Press 1 or the Soft key "Select" option.
3. Press the Soft key "<<" option to clear prior UserID.
4. Use the number key pad to enter your alpha-numeric StarID for the UserID.
5. Press the Navigation button down to navigate to PIN.
6. Enter the ARCC / ATC Extension Mobility PIN.
7. Press the Soft key "Submit" option.
8. Phone will reset, will take a minute to reconfigure. Users name should appear as one of the phone lines.

Log Off Extension Mobility

1. Press the "Services" button. 
2. Press 1 or the Soft Key "Select" option. 
3. Press the Soft key "Yes" option.
4. Phone will reset, will take a minute or two to reconfigure.

Voice Messaging

Note: Voice Messaging Default PIN, please contact ARCC / ATC Help Desk: 763-433-1510 / it.helpdesk@anokaramsey.edu / it.helpdesk@anokatech.edu

Set up Voice Mail

Press the “Messages” button on your Cisco IP Phone and enter default PIN when prompted.

• Allows you to save a recorded name
• Set up a voice greeting
• Change your PIN or password

Access Voice Mail

• Press the “Messages” button, enter your PIN and follow the instructions.

Retrieve Voice Mail

1. Select an available Cisco Unified IP phone line by lifting the handset, pressing the speakerphone button, or pressing a line button. Listen for the dial tone.
2. Press the Messages button, and follow the voice instructions.

Note: When you have one or more new messages, the message-waiting indicator (MWI) on your handset is lit. The MWI works only if the MWI is configured on your phone.

Note: Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, see the documentation for your voice message service.

Call Management

Place Call

Note: ARCC / ATC Users must dial 9+Number for an Outside Line.

• Lift the handset and dial 9+number for outside line, or number, or just the last four digits for extension line .
• Dial the number, and then lift the handset.
• Dial the number, and then press the Dial soft key.
• Press the line button for your extension, and then dial.
• Press the "Speaker" button, and then dial.
• Press the "New Call" soft key, and then dial.
• If you are using a headset, press the "Headset" button, and then dial.
• Dial the number, and then press the "Headset" button.
• If you have established speed-dial numbers, press a speed-dial button.
• If you have selected a number from a directory, press the Dial soft key.

Place a Call from ARCC / ATC College Directory

1. Press the Directories button.
2. Press the Navigation Up or Down button or press 4 to select the College Directory.
3. Press the Navigation Up or Down button to select the Last, First, or Number field search option.
4. Using the keypad, enter the last name or first name for the entry.
   • When entering letters, select the appropriate number key of the letter you want, and press that key a number of times that equals the position of the target letter. For example, to enter a B, press the 2 key two times, and to enter a C, press the 2 key three times. Use the backspace (<<) soft key to make corrections when entering data.
5. Press the Search soft key to find your selection.
6. If your search results in multiple listings, use the Navigation Up or Down button to select the correct number.
7. Press the Dial soft key to dial the selected number.

Long-Distance Calling

Note: Not all staff, or faculty will receive long-distance dialing code. Long-Distance calling code can be obtained by submitting a Network Security Request, which will need Dean/Supervisor approval.

Note: Long-distance calling codes and Copy PINs are the same number. Long distance access can be verified by contacting Central Services: 763-433-1520 / centralservices@anokaramsey.edu

1. Press Line button next to your name.
2. Dial 9 - 1 - (###) ### - #### (Phone number to be dialed)
3. After the two beeps, enter your long-distance dialing code.
4. Press # sign, phone should start dialing.

Answer Call

• Lift the handset.
• If you are using a headset, press the "Headset" button. If necessary, press the "Line" button to select between incoming calls.
• If you are using the speakerphone, press the "Answer" soft key or the "Speaker" button.

End Call

• Hang up the handset.
• If you are using a headset, press the Headset button or the EndCall soft key.
• If you are using a speakerphone, press the Speaker button or the EndCall soft key.

Place Call On Hold

To place a call on hold while on the call:

• Press the Hold soft key.

To retrieve a held call:

• Press the Resume soft key.
  • If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.
  • If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on the other line is automatically put on hold.

Mute Call

• While on a call, press the Mute button. The Mute button lights, indicating the the other party cannot hear you. To deactivate the mute function:
• Press the Mute button again.
• Lift the handset if you are using mute with the speakerphone

Note: The Mute feature does not generate music or a tone.

Manage Call Waiting

If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone.

To answer the new call on the same line:

1. Use the Navigation button to select the call
2. Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.
 

To return to the original call:

1. Use the Navigation button to reselect the call.
2. Press the Resume soft key to reconnect to the call.

For calls on a separate line:

• Press the Line button for the incoming call. The call on the other line is automatically put on hold.

To return to the original call:

• Press the Line button associated with the original call.
   

ReDial Number

• Lift the handset and press the Redial soft key.
• Press the Redial soft key to dial using the speakerphone.

Transferring Calls

Transfer Call?

To transfer a selected call to another number, you can use blind transfer or consultative transfer:

Blind Transfer

Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call.

To make a blind transfer call:

1.During a call, press the Trnsfer soft key. The call is placed on hold.
2.Dial the number to which you want to transfer the call.  Then press the Trnsfer button

Consultative Transfer

Redirects the call after first allowing you to speak to the transfer recipient.

To make a consultative transfer:

1.During a call, press the Trnsfer soft key. The call is placed on hold.
2.Dial the number to which you want to transfer the call.
3.Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
4.If the transfer fails, press the Resume soft key to return to the original call.

Transfer to Voice Mail?

1.Press TrnsfVM.
2.Enter the recipient’s extension number and press TrnsfVM again.

Cancel Call Transfer?

1.To cancel your consultative call-transfer attempt:

• Press the EndCall soft key.

2.To reconnect to the original caller:

• Press the Resume soft key.

Call Forwarding

Forward Incoming Calls

To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone:

• Press the DnD soft key.

Note: If the call-forward destination is not set, pressing the DnD soft key disables the ringer.

Forward All Calls

To forward all incoming calls to another number:

1. Press the CFwdALL soft key. You hear a confirmation beep.
2. Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing a call to that number. Remember to include locally required prefix numbers.The phone display is updated to show that calls will be forwarded.
3. Press the pound key (#) or the EndCall soft key.

Note: To forward calls to voice mail, manually enter the voice mail number, or use the CFwdALL soft key plus the Messages button, followed by the EndCall soft key. When call forward all is set, the display shows the Call Forward Icon.
To forward calls to a speed-dial number, use the CFwdALL soft key plus a speed-dial button, followed by the EndCall soft key.

Cancel Call Forwarding

• Press the CFwdALL soft key.

Conference Calls

Place a Meet Me Conference Call

To obtain an ARCC / ATC Meet Me conference number please contact please contact ARCC / ATC Help Desk: 763-433-1510 / it.helpdesk@anokaramsey.edu / it.helpdesk@anokatech.edu

1. Distribute the MeetMe conference number to all the participants.
2. Go offhook, press the MeetMe soft key, and dial the MeetMe conference number. All other participants join the meeting by dialing into the MeetMe conference number.
3. To end the MeetMe conference call, all participants must hang up the handset or press the EndCall soft key.

Place and Establish a Conference Call

To create a three-party conference call:

1.During a call, press the more soft key and then the Confrn soft key to open a new line and put the first party on hold.
2.Place a call to another number.
3.When the call connects, press Confrn again to add the new party to the call.

To establish a conference call between two- and three-party calls to a Cisco Unified IP phone, one active and the other on hold:

• Press the Confrn soft key on the Cisco Unified IP phone.

To establish a conference call between second- and third-party calls already present on a Cisco Unified IP phone, using separate line buttons, one active and the other on hold:

1.Press the Confrn soft key on the Cisco Unified IP phone.
2.Press the Line button of the call you want to add to the conference.

Note: Your system administrator must have configured the system for three-party or eight-party ad-hoc conferences.

End a Conference Call

• Hang up the handset, or press the EndCall soft key.

Live Record a Call

Call initiators can use the LiveRcd soft key to record an active call, private line or conference call. To record a call:

1. Press the LiveRcd soft key. This puts the other party on-hold and initiates a call to the configured live record number.
2. Press the LiveRcd again to stop the recording.

Call History

View Call History?

To view recent missed, received, or placed calls:

1. Press the Directories button.
2. Use the Navigation button to scroll and select the desired call list. Press the Select soft key, or:
   • Press 1 on the keypad for Missed Calls.
   • Press 2 on the keypad for Received Calls.
   • Press 3 on the keypad for Placed Calls.
3. Press the Exit soft key to return to the previous directory menu.

Place a Call from Call History?

1. Use the Navigation button to scroll through the call history list.
2. Use the Select soft key to select a phone number. The digits appear on the phone display.
3. To dial the number as it appears on the phone display:
   • Press the Dial soft key.

To edit the number on the phone display before dialing:

1. Press the EditDial soft key to place the cursor at the beginning of the number on the phone display.
2. Use the keypad to edit the digits as needed. Use the backspace (<<) soft key to erase digits that you enter incorrectly.
3. Press the Dial soft key to place the call.

Clear Call History?

To clear all numbers in the directory histories:

• Press the Clear soft key.

Note: The Clear soft key clears all call history lists. Selective clearing of call history lists is not supported.

Speed Dial

Program Personal Speed-Dial Buttons?

After a system administrator defines one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers that are not locked or program numbers into an instance that has an empty dial string:

1. Select an available phone line by lifting the handset, pressing the NewCall soft key, or pressing a line button. Listen for the dial tone.
2. Press the pound key (#).
3. Press the speed-dial button that you want to program. A short beep confirms that you are starting to program this button.
4. Enter the speed-dial number. The digits appear on the phone display. When you are entering speed-dial numbers, use the backspace (<<) soft key to erase digits that you enter incorrectly.

Place a Call from your System Speed-Dial Directory?

1. Select an available Cisco Unified IP phone line (off hook or NewCall) and get a dial tone.
2. Press the Directories button, or use the Navigation button to locate the Directory and then press the Select soft key.
3. Use the Navigation button to scroll through the options. Use the Select soft key to select speed-dial options.
   • Press 5 for the Local Speed Dial.
   • Press 6 for the Personal Speed Dial (functionality varies depending on your system configuration).
4. Use the Navigation button to scroll through the speed-dial phone list.
5. To dial the selected phone number, either press the Select soft key or enter the number on the keypad.
6. Press the Exit soft key to go to the directory menu.

Placing a Call from your Personal Speed Dial History?

To place a call from your Personal Speed-Dial using My Phone Apps:

1. Log-in to Extension Mobility.
2. Select My Phone Apps and scroll down to Personal Speed Dial.
3. Select Personal Speed Dial.
4. Add a Label and Number.
5. Go back to My Phone Apps and press Reset Phone. You Personal Speed-Dial number appears on the phone display screen.

Phone Functions

Adjust Volume for the Current Call?

1.During a call, press the Up or Down Volume button.
2.Press the Save soft key to apply the new volume level to future calls.

Adjust Ringer Volume?

Press the Up or Down Volume button while the handset is in its cradle and the phone is idle.

Select Ring Type?

1.Press the Settings button.
2.Press 2 for Ring Type, or use the Navigation button to scroll to Ring Type and press the Select soft key.
3.Use the Navigation button to scroll through the list of ring types. Press the Play soft key to hear samples.
4.Highlight the ring you want, and then press the Select soft key.
5.Press the Ok soft key to select your setting.
6.Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting.
7.Press the Exit soft key to go to the main directory menu.

Adjust Display Contrast?

1.Press the Settings button.
2.Press 1 for Contrast, or use the Select soft key.
3.Use the Down or Up soft key to change the contrast.
4.Press the Ok soft key
5.Press the Save or Exit soft key.
6.Press the Ok soft key to select your contrast setting.
7.Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting.
8.Press the Exit soft key to go to the main directory menu.

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Summary:

Cisco IP Phone, 7942, 7962, Managing Calls, Conference Calls, Meet Me Conference Calls, Extension Mobility, Voice Mail / Voice Messaging.